What locations do you ship to?
How long does an order take to arrive once shipped?
All orders are processed & shipped as soon as possible through domestic warehouses, depending on the fastest shipping method available to your location. Due to covid it takes 3-8 business days for handling & processing your order. The delivery time frame is anywhere from 10-20 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order.
Please reach out to firstname.lastname@example.org for additional assistance.
Will I receive a tracking number for my package?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming with the customer that the shipping address was correct. It would also be good to double check your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but the customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.